Terms and Conditions


1. We have the right to not admit you to the site or to require you to leave the site. If we do this for any of the reasons listed in clause 2 below, you will not be entitled to any refund. If we do it for any other reason, you will be entitled to a refund of the ticket price.

2. You are not entitled to a refund if we refuse you admission or require you to leave the site where, in our reasonable opinion (or the reasonable opinion of anyone working for us):

a. you are under the age of 16 and not accompanied by an appropriate adult;

b. you have no ticket;

c. your ticket has already been used by someone else, has been bought from an unauthorised reseller, or is fake;

d. you are under the influence of alcohol or drugs;

e. you behave inappropriately in a way that causes or is likely to cause distress to other people (and that behaviour either continues after a warning or is so bad that it is reasonable to refuse admission or require you to leave the site without a prior warning);

f. you breach any of the rules set out below under the heading “Site Rules”; or

g. you present a risk to the safety of other people or the safe operation of the Festival.

3. If you have any disabled access requirements, please email rich@goldsboroughlive.co.uk as far as possible in advance and we will do our best to accommodate your needs. If you turn up without making prior arrangements it is more likely that you will not be able to access all facilities.

4. No animals will be admitted to the site other than assistance dogs for the disabled.

5. As referred to above, if you are under the age of 16 you must be accompanied by an appropriate adult, who must be your parent, guardian or nominated guardian. We (or people working for us) may ask you for proof of age or your accompanying adult for proof of parentage or authority as your guardian.

6. You will normally be allowed to leave and re-enter the site.

7. You and your bags may be searched before you are admitted to the site. Any items which you are not allowed to have on the site (as set out in clause 14 below) may be confiscated, temporarily or permanently (though you will normally be given the chance to take the items away and re-join the queue from the back without those items).

8. Please note there are restricted capacities at any stage or attraction that is within an area or similar structure and once they reach maximum capacity there will be no further admissions to those areas. You are not guaranteed admission to these areas.

Site Rules

9. Please respect the site and use the bins provided.

10. Fires are not permitted in any area and will be extinguished.

11. You must not tackle any dangerous situations, including (but not just) fires, but should instead report situations like this to one of our stewards, security guards, first-aiders or other workers.

12. Strictly no trading is allowed on the site without written permission from us.

13. You are not allowed to bring or have the following things on the site:;

a. laser pens or similar devices;

b. any psychoactive substances, illegal drugs or other illegal substances (sometimes known as “legal highs”);

c. your own alcohol or food (but alcohol and food purchased at the Festival is allowed);

d. Chinese lanterns, fireworks, flares, smoke canisters or any similar item;

e. air horns, klaxons, megaphones or any similar item;

14. You must not smoke in any enclosed spaces or other areas which any signs say are no-smoking areas. This includes e-cigarettes (and similar things).

15. Whilst on the site you must comply with any reasonable instruction which is given to you by someone working for us and which relates to safety, the enforcement of these terms, or the smooth running of the event.

Ticket Rules

16. We will not issue duplicate tickets. It is your responsibility to keep your tickets safe.

17. You must not re-sell (or allow anyone else to re-sell) your ticket without our express written permission. You must not re-sell or transfer any ticket if you are doing so in the course of business. If you have bought your ticket from someone who breached these restrictions, your ticket will not be valid and we will not owe you any refund – it is your responsibility to check that you have bought a valid ticket if you are buying from anyone other than us.

18. No tickets may be used for competitions or promotions without our express written permission.


19. If we cancel the Festival (in whole or in part):

a. We will do our best to give as much advance notice as possible to the person who bought the tickets, using the contact details given to us at the time of buying.

b. If the event (or any cancelled part of it) is re-scheduled to another date, we will do our best to give details to the person who bought the tickets, using the contact details given to us at the time of buying.

c. Your ticket to the cancelled event will be valid for any re-scheduled event or, if there is no re-scheduled event, the equivalent event the following year (if there is one). This does not apply if the event is cancelled part-way through due to reasons outside our reasonable control.

d. If the cancellation is due to reasons within our reasonable control and is a cancellation of the whole event covered by your ticket, you will be entitled to a refund of the price shown on the affected ticket.

e. Cancellation due to extreme weather or a major incident is not within our reasonable control.

f. The wording above sets out your entire remedy relating to any cancellation by us and we will not be liable to you for any other costs, losses or similar that you may have as a result of or relating to the cancellation. (We recommend that you consider travel insurance to cover any costs, losses or similar not dealt with above.)

20. We will do our very best to ensure that the line-up and content of the Festival are as advertised, but sometimes things change despite our best efforts (and sometimes at short notice) so we reserve the right to change the advertised line-up, content and on-the-day timings without prior notice.

21. We reserve the right to change the admission requirements and the site rules set out in these terms to the extent strictly necessary to ensure safe management of the site and compliance with any changes in law, regulations, or the terms of our use of the site. We will do our best to give you as much advance notice of those changes as possible, but in any case they will apply as soon as they are communicated to you.

22. Please note that amplified sound and strobe lighting are likely to be used at the event – it is your responsibility to take appropriate precautions against any negative effects these things may cause you.

23. CCTV may be in use on and around the site, for the purposes of public safety and the prevention and detection of crime. Unless signage at the site says otherwise,

24. You may feature in photographs and recordings taken by us (or on our behalf) at the event, which we may then use for promotional or other commercial purposes.

25. Important – Limitation of Liability: These terms do not limit or exclude any liability which, by law, cannot be limited or excluded. Otherwise, our maximum liability to you in respect of any matter arising out of or in connection with the Festival or your purchase of a ticket is limited to the total price paid to us for your ticket(s) (or, in the case of cancellation by us, .